While out in the Miami field, few HVAC contractors work harder than Joe Falls. As the owner of Brrrgain Cooling, Joe prides himself on his expertise, diligence, and unwavering commitment to customer service.
A Hardworking professional
From sunup to sundown, you’ll find Joe pounding the pavement, jotting down handwritten quotes and product recommendations as he goes.
A Strong Work Ethic
However, despite being a hard-working HVAC contractor, Joe is quickly learning that hard work alone isn’t enough in today’s rapidly evolving HVAC landscape.
Outdated Processes, Costly Consequences
Episode 1: "Some win, Some Lose"
In the first Tale of Two Contractor’s episode, titled “Some Win, Some Lose,” Joe loses a crucial replacement job because the AC system he recommended on his pen-and-paper quote was out of stock. No matter how meticulous his notes, Joe’s traditional quoting process couldn’t keep up with real-time inventory changes, costing him the job.
Episode 2: "Up A Hill, down a Hill"
The second episode, “Up a Hill, Down a Hill,” highlights another pitfall of Joe’s outdated sales tactics. After guiding a homeowner through a lengthy third-party financing application process, errors and delays cause the approval to drag on for days, costing him the job and bringing all his hard work to naught.
an HVAC Contractor's Liability in THE Digital Age
